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Clicking on the 'Mass Update' Button on the Service Contracts Authoring Form Gives 'OKS_MASS_UPD_LOCK_USER' Error (Doc ID 2171766.1)

Last updated on MARCH 19, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Getting an error on the Service Contracts authoring form when clicking the 'Mass Update' button. If you click on the button an 'OKS_MASS_UPD_LOCK_USER' error message appears. After you click on 'OK' the contract is greyed out and uneditable.

Error
OKS_MASS_UPD_LOCK_USER

Steps
1. Using a Service Contracts responsibility.
2. Open a Service Contract in Entered status.
3. Click on the Mass Update button on the form.
4. The Contract is locked for update and gives error message 'OKS_MASS_UPD_LOCK_USER'.

Cause

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In this Document
Symptoms
Cause
Solution
References


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