Click on Mass Update Button in the Contract Authoring Form Gives Error Oks_Mass_Upd_Lock_User (Doc ID 2171766.1)

Last updated on JANUARY 04, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Authoring

Error on service contract creation - new button 'Mass Update' is appearing on Contract Authoring Form.
If you click on the button error message "OKS_MASS_UPD_LOCK_USER" appears and Contract is locked after you click on 'Ok'.
 

ERROR
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OKS_MASS_UPD_LOCK_USER

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts Manager Responsibility.
2. Select Launchpad -> Tools -> New
3. Contract Authoring Form Opens
4. Bottom right corner of the form there is a button 'Mass Update'
5. Click on Mass Update button on the form
6. Contract is locked for update and gives error message 'OKS_MASS_UPD_LOCK_USER'


Cause

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