'Rich Text Editor' Error When Submitting a Solution in Knowledge Management

(Doc ID 2171773.1)

Last updated on JANUARY 23, 2018

Applies to:

Oracle Knowledge Management - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Setup, Admin

When attempting to submit a solution in Oracle Knowledge Management,
the following error occurs.

An error occurred while uploading the rich text editor contents. Please contact your System Administrator for help

The issue can be reproduced at will with the following steps:
1. Navigation: Knowledge Management Administrator (R) > Knowledge Base > Knowledge Management > Authoring Tab
2. Click on 'View All solutions in progress' and select the solution
3. Click on 'View' and then click on update.
4. Click on 'Submit'.
The issue has the following business impact:
Due to this issue, users cannot submit/publish the solution




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