Service - Knowledge Management: 'Rich Text Editor' Error When Submitting a Solution (Doc ID 2171773.1)

Last updated on DECEMBER 19, 2022

Applies to:

Symptoms

When attempting to submit a solution in Oracle Knowledge Management, the following error occurs.

ERROR
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An error occurred while uploading the rich text editor contents. Please contact your System Administrator for help


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigation: Knowledge Management Administrator (R) > Knowledge Base > Knowledge Management > Authoring Tab
2. Click on 'View All solutions in progress' and select the solution
3. Click on 'View' and then click on update.
4. Click on 'Submit'.
 
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot submit/publish the solution

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.