'Rich Text Editor' Error When Submitting a Solution in Knowledge Management (Doc ID 2171773.1)

Last updated on AUGUST 22, 2016

Applies to:

Oracle Knowledge Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Setup, Admin

When attempting to submit a solution in Oracle Knowledge Management,
the following error occurs.

ERROR
-----------------------
An error occurred while uploading the rich text editor contents. Please contact your System Administrator for help



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigation: Knowledge Management Administrator (R) > Knowledge Base > Knowledge Management > Authoring Tab
2. Click on 'View All solutions in progress' and select the solution
3. Click on 'View' and then click on update.
4. Click on 'Submit'.
 
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit/publish the solution

Changes

 

Cause

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