Not Able To Open Invoice Entry Form For A Particular Operating Unit, while it opens for other Operating Unit (Doc ID 2172392.1)

Last updated on AUGUST 26, 2016

Applies to:

Oracle Payables - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

1. DESCRIPTION OF THE LOSS OF FUNCTIONALITY
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- User is able to open the Invoice WB through the other responsibilities.
- But with a particular responsibility, User is able to open all other forms except the Invoice WB.
- User is even able to open the Invoice WB under the 'Enquiry' menu. Issue is only with the Invoice WB under the 'Entry' menu.

Does to give any error, but does not open the Invoice WB.


2. BUSINESS IMPACT
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Due to this issue, users are not able to use the Invoice WB through the particular responsibility.

3. STEPS OR EVENTS THAT LEAD TO THE ISSUE OCCURRING
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The issue can be reproduced at will in the customer's instance with the following steps:

1. Navigate to payables responsibility

2. Navigate to Invoices : Entry > Invoices


4. ENVIRONMENT IN WHICH ISSUE IS OBSERVED
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Product: Oracle Payable
Release: 12.2.4
Database: No information provided because the issue is not database or platform specific.
Platform: Linux
Instances Affected: Production only
System Names: This information is not relevant for the resolution of the issue.
Affecting Certain Users? The issue is consistently observed with all the users.


5. EXPECTED OR ACCEPTABLE RESULT
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User should be able to open the Invoice WB.


6. WHAT IS WORKING
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This information is not required for further clarification.

Cause

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