Error With Charges API While Submitting Debrief Lines.
Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 188.8.131.52 and later
Information in this document applies to any platform.
On : 184.108.40.206 version, Charges UI, APIs, and schema
When attempting to submit Debrief lines to Charges,
the following error occurs.
“API Programming error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.”
The issue can be reproduced at will with the following steps:
1. Query an existing SR
2. Go to Tasks tab
3. For an existing Task go to Debrief
4. Try to submit the Debrief lines
5. The debrief line shows the reported error
When try to submit a similar line directly from Charges (instead of doing it from Debrief) a different error providing more information is displayed:
"Ship to Party is not a Valid Contact for given Ship to Cust Account/Cust Account."
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms