Charges API: Error While Submitting Debrief Lines - CS_CHARGE_DETAILS_PVT.Create_Charge_Details
(Doc ID 2172643.1)
Last updated on AUGUST 15, 2023
Applies to:
Oracle Teleservice - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
On 11.5.10.2:
When attempting to submit Debrief lines to Charges, the following error occurs.
ERROR
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“API Programming error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.”
STEPS
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The issue can be reproduced at will with the following steps:
1. Query an existing SR
2. Go to Tasks tab
3. For an existing Task go to Debrief
4. Try to submit the Debrief lines
5. The debrief line shows the reported error
When try to submit a similar line directly from Charges (instead of doing it from Debrief) a different error providing more information is displayed:
"Ship to Party is not a Valid Contact for given Ship to Cust Account/Cust Account."
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |