Error With Charges API While Submitting Debrief Lines. (Doc ID 2172643.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Charges UI, APIs, and schema

When attempting to submit Debrief lines to Charges,
the following error occurs.

ERROR
-----------------------
“API Programming error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.”


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Query an existing SR
2. Go to Tasks tab
3. For an existing Task go to Debrief
4. Try to submit the Debrief lines
5. The debrief line shows the reported error


When try to submit a similar line directly from Charges (instead of doing it from Debrief) a different error providing more information is displayed:

"Ship to Party is not a Valid Contact for given Ship to Cust Account/Cust Account."

Changes

 

Cause

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