EAM Asset Move Does Not Move Meters and/or PM Schedules (Doc ID 2172761.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms



When moving an Asset between two organizations, the message says that this has been completed successfully and results can be exported.  In the form, the asset is visible in the transferred organization. However, Meters and Preventive Maintenance (PM) schedules are not transferred. The asset in self-service application is still visible in the originating organization.

ERROR
Meters and Preventive Maintenance (PM) schedules do not transfer when doing an Asset Move.



STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility = Enterprise Asset Management (EAM)
2. Navigation = Assets-> find asset WL001RD, Choose move asset from the LOV
3. Move Asset. meters Do not move

As an additional (Root Cause) Symptom, the SFM Event Manager Queue Service is not working.

1. Responsibility = System Administrator
2. Navigation = Concurrent-> Manager-> Administer
3. Find name = SFM Event Manager Queue Service
4. The Actual and Target values should be 1

 

 

Cause

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