Auto-Renewal Issue For Site Coverage

(Doc ID 2172817.1)

Last updated on DECEMBER 23, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.


We are having issues when contracts with site coverage where the unit price is getting change when we auto-renewal contracts. This happens when the renewal term is different from the original term of the contract.

The unit price should not change when we renew contracts with site coverage.

The issue can be reproduced at will with the following steps:
1. Create a service contract with site coverage.
2. Right click on contract# and renew the contract with a different time duration.
3. Query the new renewed contract.
4. Check the unit price of under Lines > Pricing/products > Price is .25 cents.
5. Click on Billing button and you can see that line is billing at .38 cents.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms