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Auto-Renewal Issue For Site Coverage (Doc ID 2172817.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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We are having issues when contracts with site coverage where the unit price is getting change when we auto-renewal contracts. This happens when the renewal term is different from the original term of the contract.

EXPECTED BEHAVIOR
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The unit price should not change when we renew contracts with site coverage.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a service contract with site coverage.
2. Right click on contract# and renew the contract with a different time duration.
3. Query the new renewed contract.
4. Check the unit price of under Lines > Pricing/products > Price is .25 cents.
5. Click on Billing button and you can see that line is billing at .38 cents.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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