Unable to Add More Than 30 Operating Units in Service Activities and Billing Types Page (CsSrServiceActivityPG - Service Activities) (Doc ID 2172966.1)

Last updated on AUGUST 16, 2016

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Service Activities and Billing Types Page

When attempting to add more than 30 active operating Units, the below exception is thrown.

ERROR
-----------------------
oracle.apps.fnd.framework.OAException: oracle.jbo.InvalidParamException: JBO-25006: Invalid parameter value 31 for rangeIndex passed to method ViewRowSetIteratorImpl.insertRowAtRangeIndex. Explanation: index outside range
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1280)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create more than 31 Operating Units
2. Add them all to  Service Activities and Billing Types Page
3. Once you reach the 31st Operating Unit and want to add more the above error message appears.



Cause

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