Benefit Confirmation Statement in Self-service Is Erring (Doc ID 2173271.1)

Last updated on AUGUST 05, 2022

Applies to:

Symptoms

When attempting to access the Benefit Confirmation Statement in Employee Self-Service > Benefits, the following error occurs:

ERROR
-----------------------
Adobe Acrobat Reader DC could not open .pdf because it is either not a supported file type or because the file has been damaged.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Self Service Benefits
2. Update Benefits
3. Click on confirmation

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.