Unable To Terminate Contract Lines due to Error "Get_default_tax_classification: 1-User Defined Exception" (Doc ID 2173355.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to Terminate contract lines using a a country specific responsibility(instead of generic responsibility), the following error occurs.

ERROR
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Encountering the error - get_default_tax_classification: 1-User Defined Exception.

STEPS
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The issue can be reproduced at will with the following steps:
1. Service Contracts -> Entry.

2. Search for a Contract.

3. Right Click on a Line.

4. Select 'Terminate Line.

5. In the pop-up Termination window, enter the required details, Click on Review and then click on Terminate.

6. A pop-up error message would appear at this stage.

Changes

 

Cause

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