Quantity Reserved Is Not Populated On Sales Order Line For Some Customers With Down Arrow (Doc ID 2174260.1)

Last updated on AUGUST 25, 2016

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
After upgrading instance from 11.5.10.2 to 12.2.4, Quantity Reserved is not populated on Sales Order line for specific customer with down arrow. If you save the line, Quantity Reserved will be populated.

EXPECTED BEHAVIOR
-----------------------
Expect Quantity Reserved be populated when clicking down arrow.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Enter a line and click down arrow to navigate to next line.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms