Unable to Cancel Sales Order Header Due to Missing Workflow and Cause ORA-20002 (Doc ID 2174390.1)

Last updated on AUGUST 25, 2016

Applies to:

Oracle Order Management - Version 12.1.3.3 and later
Information in this document applies to any platform.

Symptoms

Problem Statement
When attempting to Cancel Order Header the following error occurs.

Error
ORA-20002: 3100: Item 'OEOH/XXX' does not exist. in Package OE_Header_Util Procedure Post_Write_Process

Steps to Reproduce
The issue can not be reproduced at will.

Changes

 

Cause

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