TeleSerivce: Task Assignment Audit Records Are Not Displayed In Order (by Date) (Doc ID 2174698.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The changes made to a Task are not displayed in proper order by date in the Task Assignment Audit Tab.
The sequence of records is not in order.

Steps:

(R) Service
(N) Service Requests > Create Service Request

 - Query SR
 - Navigate to Tasks tab
 - For a specific Task, go to Task Details > Assignment Status tab:

 

Cause

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