TeleSerivce: Task Assignment Audit Records Are Not Displayed In Order (by Date)
(Doc ID 2174698.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
The changes made to a Task are not displayed in proper order by date in the Task Assignment Audit Tab.
The sequence of records is not in order.
(N) Service Requests > Create Service Request
- Query SR
- Navigate to Tasks tab
- For a specific Task, go to Task Details > Assignment Status tab:
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