Task Status Not Changing When Profile 'Service: Disable Manual Scheduling Of Field Service Tasks' is set to "No" (Doc ID 2174717.1)

Last updated on DECEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

When the profile option 'Service: Disable manual scheduling of field service tasks' is set to "No", the Task Status of the Field Service task of type Dispatch automatically changes to Opened.

Steps

(R) Service
(N) Service Requests > Find/Create Service Requests

- Create SR
- Click on Tasks
- Create Field Service Task with Type 'Dispatch'
- Save
- Change status to Working

=> Status changes back to Opened automatically.


 

Cause

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