Task Status Not Changing When Profile 'Service: Disable Manual Scheduling Of Field Service Tasks' is set to "No"
(Doc ID 2174717.1)
Last updated on JULY 05, 2018
Applies to:Oracle Teleservice - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.
When the profile option 'Service: Disable manual scheduling of field service tasks' is set to "No", the Task Status of the Field Service task of type Dispatch automatically changes to Opened.
(N) Service Requests > Find/Create Service Requests
- Create SR
- Click on Tasks
- Create Field Service Task with Type 'Dispatch'
- Change status to Working
=> Status changes back to Opened automatically.
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