Service Charges: Enhancements for defaulting Price Lists In Field Service Debrief (Doc ID 2175187.1)

Last updated on SEPTEMBER 22, 2016

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Is there an ability to default Price List from the Customer or based on certain conditions?

1. In TeleService - Charges tab, there is a new functionality to default the price list from the SR Header:
       Profile Option 'Service: Charge Line Default Price List'
       Set to "Use value from service request price list"

     Need the same functionality in Field Service Debrief.

2. Can different Price Lists be defaulted depending on the customer in the SR?

    The following Enhancement Request exists for Service:
    Bug 14830467 - ABILITY TO DEFAULT PRICE LIST IN CHARGES BASED ON CUSTOMER IN THE SR HEADER.
    (Still pending)

    Need the same in Field Service Debrief.

Changes

 

Cause

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