Add FYI Notifier Before Parallel Approvals, Review Page Gets Stuck After Submit (Doc ID 2175261.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP5 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR  
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After creating custom Approval groups for the seeded function 'Change cost center, location and manager', which will derive parallel approvers and FYI (after approvals) approvals
are working fine.  However, once an FYI is added before parallel approvals, the review page gets stuck and will not process any further.

EXPECTED BEHAVIOR
-----------------------
The expectation is the setup to have FYI's then approval will continue processing without issue.

STEPS
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The issue can be reproduced at will with the following steps:
1. Define approval group to send FYI notification before all approvals
2. Add it to the list of approvers to be the first in the list.
3. Process hangs on the FYI

SIMPLIFIED BREAKDOWN
------------------------------------------

Scenario 1 -    2 approvals (Parellel) + 1 FYI respectively, its working fine.


Scenario 2 -    1 FYI + 2 approvals (Parellel) + 1 FYI respectively, its not working fine, unable to submit transaction successfully,
                      it gets stuck on the review page after clicking the submit button.



Cause

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