GTM 'Work Queue' Assignment Duration Does Not Release Records When 'Assignment Duration' Elapsed
(Doc ID 2175584.1)
Last updated on MARCH 12, 2021
Applies to:
Oracle Global Trade Management - Version 6.3.7 to 6.4.2 [Release 6.3 to 6.4]Information in this document applies to any platform.
Symptoms
GTM Work Queue Assignment Duration does not release the records from User A when the Assignment Duration elapsed. That prevents other users from pulling those still assigned records.
Example:
Trade Master Data > Power Data > Work Queue > Work Queue > Work Queue ID XXX (Assignment Duration = 5 M)
01. Login as USER-01
02. Go to Trade Compliance Management > Restricted Party Screening Board - Work Queue > Run XXX Work Queue > This returns x records
03. Login as USER-02 > go to Trade Compliance Management > Restricted Party Screening Board - Work Queue > Run XXX Work Queue > This returns 0 records
Wait for 5 minutes > try again > This returns 0 records
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |