GTM 'Work Queue' Assignment Duration Does Not Release Records When 'Assignment Duration' Elapsed (Doc ID 2175584.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Global Trade Management - Version 6.3.7 to 6.4.2 [Release 6.3 to 6.4]
Information in this document applies to any platform.

Symptoms

GTM Work Queue Assignment Duration does not release the records from User A when the Assignment Duration elapsed. That prevents other users from pulling those still assigned records.

Example:

Trade Master Data > Power Data > Work Queue > Work Queue > Work Queue ID XXX (Assignment Duration = 5 M)

01. Login as USER-01
02. Go to Trade Compliance Management > Restricted Party Screening Board - Work Queue > Run XXX Work Queue > This returns x records

03. Login as USER-02 > go to Trade Compliance Management > Restricted Party Screening Board - Work Queue > Run XXX Work Queue > This returns 0 records

Wait for 5 minutes > try again > This returns 0 records

Cause

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