Interface Trip Stop Errors With You Cannot Split a Line With Zero Quantity. Please Enter a Valid Quantity or Cancel the Operation. (Doc ID 2175663.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Shipping Execution - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.
checked for relevance and updated the cumulative patch on 15-Dec-2016

Symptoms

On : 12.2.4 version,

Interface Trip Stop(ITS) fails with the following error message:


ERROR
-----------------------

ENTER Save_API_Messages
l_errmsg User-Defined Exception
L_MSG_DATA=You cannot split a line with zero quantity. Please enter a valid quantity or cancel the operation. (QUANTITY=0)
Order Number :69003 Line Number :
Message :You cannot split a line with zero quantity. Please enter a valid quantity or cancel the operation. (QUANTITY=0)
 
EXIT Save_API_Messages
ship_confirm_new EXC ERROR: User-Defined Exception
Entering Procedure Clear_Request in Package OE_Delayed_Requests_Pvt
ENTERING DELETE_ATTRIBUTE_CHANGES -1
LEAVING OE_MSG_PUB.COUNT_AND_GET 1
rollback to om_ship_confirm
  After OE_Shipping_Integration_PUB.Ship_Confirm_New TIME: ==> 06/09/2016 01:11:03 PM
  l_return_status ==> E
  NO. OF OE MESSAGES :1
  Calling program unit OE_MSG_PUB.GET
  You cannot split a line with zero quantity. Please enter a valid quantity or cancel the operation. (QUANTITY=0)
Error msg: You cannot split a line with zero quantity. Please enter a valid quantity or cancel the operation. (QUANTITY=0)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Oracle Order Management Super User Responsibility
2. Shipping
3. Interfaces -> Interface Trip Stop

Changes

Confirm that Unit of Measure(UOM) conversions are set up correctly.

Cause

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