Error 'The Workorder Cannot Be Updated In Status Complete' When Trying To Close The Workorder (Doc ID 2175724.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Complex Maintenance, Repair, & Overhaul - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to close work orders,
the following error occurs.

ERROR
-----------------------
Error The workorder cannot be updated in status Complete


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add the Maintenance Requirement to Visit
2. Push to Production Jobs Released
3. Check Scheduled Start Dates from the workorder and summary workorder
4. Complete operations in workorder and leave workorder Released
5. Sign Off Maintenance Requirement
6. Check Scheduled Start Dates from the workorder and summary workorder. They remain different times
7. Close workorder
8. Error 'The workorder cannot be updated in status Complete' occurs

If the workorder was Completed before the Maintenance Requirement was Signed Off the Scheduled Start Dates from the workorder and summary workorder are the same and therefore the workorder can be Closed.

Cause

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