Error 'Column email_address must have a value.' While Removing A Contact In Contact Center Form Using Edit Contact.How to Overcome this? (Doc ID 2175904.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

In Contact Center when creating a contact (for a customer), the email address is not mandatory. However, while creating a contact users are entering email address in designated field.
While editing the contact, users cannot delete the email address (of contact) as message is coming as 'Column email_address must have a value.'.Is there any way to resolve this?
 

Solution

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