Dunning Letter is Created Without Transaction List (Doc ID 2176060.1)

Last updated on AUGUST 25, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Administration

ACTUAL BEHAVIOR
---------------------------
Dunning Letter gets created without transaction list included



STEPS TO REPRODUCE
-----------------------------------


Example Staged Dunning Plan:  first level 5 min days
                                                    - second level 20 min days

1. Navigate to Receivables responsibility> Transactions> Transactions
2. Create transaction with payment term Immediate
3. Run Scoring Engine Harness
4. Run IEX: Send Dunnings for Delinquent Customers to send the dunning letter after the 5 min days. Transaction appears as delinquent and dunned, stage level 1
5. Create another transaction
6. Run Scoring Engine Harness
7. Create receipt and apply against transaction
8. Run IEX: Send Dunnings for Delinquent Customers on a date, so that the first transaction does not exceed the 20 min days (so no letter should be sent for this transaction), and the second transaction exceeds 5 min days

You will get a Dunning Letter that does not have a Transaction Listing

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms