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Dunning Letter is Created Without Transaction List (Doc ID 2176060.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Administration

ACTUAL BEHAVIOR
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Dunning Letter gets created without transaction list included



STEPS TO REPRODUCE
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Example Staged Dunning Plan:  first level 5 min days
                                                    - second level 20 min days

1. Navigate to Receivables responsibility> Transactions> Transactions
2. Create transaction with payment term Immediate
3. Run Scoring Engine Harness
4. Run IEX: Send Dunnings for Delinquent Customers to send the dunning letter after the 5 min days. Transaction appears as delinquent and dunned, stage level 1
5. Create another transaction
6. Run Scoring Engine Harness
7. Create receipt and apply against transaction
8. Run IEX: Send Dunnings for Delinquent Customers on a date, so that the first transaction does not exceed the 20 min days (so no letter should be sent for this transaction), and the second transaction exceeds 5 min days

You will get a Dunning Letter that does not have a Transaction Listing

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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