Is It Possible to Add Fields to the the Taskssummaryhideshowrn Page in the Agent Dashboard? (Doc ID 2176068.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

Is it possible to add fields to the the TasksSummaryHideShowRN page in the Agent Dashboard?

Task Creation Date
Task Owner
Task Assignee
Planned Start
Planned End
Scheduled Start
Scheduled End


This grid with these fields could be used to get a quick overview on the Tickets/Service Request current status. 
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms