Bug 24351838:Email Centre Does Not Populate Sent Date

(Doc ID 2176481.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Agent Console

When attempting to view the queue for an account in the Email Center Agent or Supervisor the following error occurs.

 java.lang.NullPointerException error

The issue can be reproduced at will with the following steps:
1. (R) Email Center Agent Console
  (N) Home > Queue tab OR Home > Click on a hyper linked number in the 'Messages in Queue' column of the Message Summary table
  The error appears.




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