Email Centre Does Not Populate Sent Date
(Doc ID 2176481.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Email Center - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Agent Console
When attempting to view the queue for an account in the Email Center Agent or Supervisor the following error occurs.
ERROR
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java.lang.NullPointerException error
STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Email Center Agent Console
(N) Home > Queue tab OR Home > Click on a hyper linked number in the 'Messages in Queue' column of the Message Summary table
The error appears.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |