Customer Site Merge Errors "Others Error in insert_full_merge_event User-Defined Exception" (Doc ID 2176482.1)

Last updated on AUGUST 26, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

Customer Site Merge program completes in error

Customer Merge program completes in error with error msg "Others Error in insert_full_merge_event User-Defined Exception"

ERROR
-----------------------
AR.ARP_CMERGE.merge
x_retcode= E
Others Error in insert_full_merge_event User-Defined Exception

STEPS-------

Merge one site to another for the same customer account via Customer Merge form

Cause

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