Error "java.lang.NullPointerException" While Creating Tasks In Agent Dashboard
(Doc ID 2176927.1)
Last updated on MAY 05, 2021
Applies to:
Oracle Customer Support - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2 version, Update Service Request
Get the following error while creating tasks in Customer Support Specialist when the corresponding Service Request owner is a resource of type: Contact Supplier
ERROR
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You have encountered an unexpected error .Please contact the System Administrator for assistance
EXCEPTION DETAILS
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## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.jtf.cac.schema.server.TaskEntityExpert.getDefaultOwner(Unknown Source)
at oracle.apps.jtf.cac.schema.server.TaskEOImpl.create(TaskEOImpl.java:155)
at oracle.apps.csf.portal.schema.server.CsfTaskEOExImpl.create(CsfTaskEOExImpl.java:112)
at oracle.jbo.server.EntityImpl.callCreate(EntityImpl.java:451)
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Update Service Request page in Customer Support Specialist responsibility
2. Update any Service Request
3. Click Resolution and Wrap up Tab
4.Try to Create a Task (Choose Task Type and click Go)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |