Error "java.lang.NullPointerException" While Creating Tasks In Agent Dashboard (Doc ID 2176927.1)

Last updated on AUGUST 29, 2016

Applies to:

Oracle Customer Support - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 version, Update Service Request

Get the following error while creating tasks in Customer Support Specialist when the corresponding Service Request owner is a resource of type: Contact Supplier

ERROR
-----------------------
You have encountered an unexpected error .Please contact the System Administrator for assistance


EXCEPTION DETAILS
-----------------------------------
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.jtf.cac.schema.server.TaskEntityExpert.getDefaultOwner(Unknown Source)
at oracle.apps.jtf.cac.schema.server.TaskEOImpl.create(TaskEOImpl.java:155)
at oracle.apps.csf.portal.schema.server.CsfTaskEOExImpl.create(CsfTaskEOExImpl.java:112)
at oracle.jbo.server.EntityImpl.callCreate(EntityImpl.java:451)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Update Service Request page in Customer Support Specialist responsibility
2. Update any Service Request
3. Click Resolution and Wrap up Tab
4.Try to Create a Task (Choose Task Type and click Go)


Cause

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