Error in Assignment Manager when contract has a preferred resource (Doc ID 2177309.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Oracle Common Applications Calendar - Version 12.2.1 and later
Information in this document applies to any platform.

Symptoms

On 12.2.3:

When try to use Assignment Manager to assign a service request task, the Assignment Manager form shows the following error message:

"Please enter values for parameters p_resource_id, p_resource_type, p_start_date_time, p_end_date_time, p_duration.
Unexpected execution error has occurred in the Calendar API. Program Error: There is an error in call to procedure GET_AVAILABLE_RESOURCE in API JTF_ASSIGN_PUB.GET_CONTRACTS_RESOURCES. Action: Please contact your system administrator.
Program Error:There is an error in call to procedure GET_CONTRACTS_RESOURCES in API JTF_ASSIGN_PUB.GET_ASSIGN_SR_RESOURCES."

The error message appears when using the Task Assignment Manager in
"Unassisted" Mode and click on "Search", but only under certain conditions:
- Service Request must be covered by a contract
- Contract must have a Preferred Resource


Changes

 

Cause

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