Error in Assignment Manager when contract has a preferred resource
(Doc ID 2177309.1)
Last updated on MARCH 04, 2021
Applies to:Oracle Teleservice - Version 12.2.3 and later
Oracle Common Applications Calendar - Version 12.2.1 and later
Information in this document applies to any platform.
When try to use Assignment Manager to assign a service request task, the Assignment Manager form shows the following error message:
"Please enter values for parameters p_resource_id, p_resource_type, p_start_date_time, p_end_date_time, p_duration.
Unexpected execution error has occurred in the Calendar API. Program Error: There is an error in call to procedure GET_AVAILABLE_RESOURCE in API JTF_ASSIGN_PUB.GET_CONTRACTS_RESOURCES. Action: Please contact your system administrator.
Program Error:There is an error in call to procedure GET_CONTRACTS_RESOURCES in API JTF_ASSIGN_PUB.GET_ASSIGN_SR_RESOURCES."
The error message appears when using the Task Assignment Manager in
"Unassisted" Mode and click on "Search", but only under certain conditions:
- Service Request must be covered by a contract
- Contract must have a Preferred Resource
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