Unable to Deactivate An Asset Due to Error: There Are Open Work Requests Or Service Requests
(Doc ID 2177469.1)
Last updated on AUGUST 20, 2018
Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.
On EAM - Enterprise Asset Management, 12.1.3 version, Asset Definition
When attempting to deactivate an asset, the following error occurs.
Cause: You cannot deactivate an asset for which there are open work requests or service requests or work orders.
The issue can be reproduced at will with the following steps:
1. Go to Asset definition form
2. Query the required asset and deactivate
3. Error appears
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