Unable to Deactivate An Asset Due to Error: There Are Open Work Requests Or Service Requests (Doc ID 2177469.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On EAM - Enterprise Asset Management, 12.1.3 version, Asset Definition

When attempting to deactivate an asset, the following error occurs.

ERROR
-----------------------
De-Activation Failed.
Cause: You cannot deactivate an asset for which there are open work requests or service requests or work orders.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Asset definition form
2. Query the required asset and deactivate
3. Error appears

Cause

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