INSTALL_SITE_USE_ID Not Populated In CS_INCIDENTS_ALL Table (Doc ID 2177522.1)

Last updated on AUGUST 31, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

The INSTALL_SITE_USE_ID and INSTALL_SITE_ID is null in CS_INCIDENTS_ALL_B table for few service requests for which item instances is already associated. Also the 'installed at address' is populated correctly for the instances in IB page and it displaying in the corresponding service requests as well in Create Service Requests Form.

How INSTALL_SITE_USE_ID can be populated in CS_INCIDENTS_ALL_B table for Service Requests?.

Solution

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