Performance Issue When Searching Service Ref Customer Product Field LOV (Doc ID 2177548.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
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The LOV in Order Management lines for the Service Ref Customer Product field is very slow. It is taking 2 hours to search for 1 serial.

EXPECTED BEHAVIOR
-----------------------
Expect better performance.

STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management super user responsibility.
2. Navigate to Sales orders, Returns> Sales orders.
3. Create a sales order
4. Goto the order lines
5. In the Service Tab: Use the LOV for the Service Ref Customer Product field.


Cause

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