Service: Performance Issue on Charges Tab After RPC5 Patch 22644544

(Doc ID 2177654.1)

Last updated on FEBRUARY 09, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 -

During Service Request creation, when trying to access the Charges tab, the application hangs and the tab does not open.
This starts after applying Patch 22644544:12.1.0 - Oracle E-Business Suite Release 12.1.3+ Recommended Patch Collection 5 [RPC5].

Expected Behavior:

Charges tab should open successfully.

Steps:

Apply Patch 22644544:12.1.0 - Oracle E-Business Suite Release 12.1.3+ Recommended Patch Collection 5 [RPC5],
or any other patch having CSCHTAB.pld version 120.51.12010000.144 or lower.

(R) Service
(N) Service Requests > Create or Find Service Request

- Navigate to the Charges tab

Changes

Applied RPC5 Patch 22644544:12.1.0, or another patch containing CSCHTAB.pld version 120.51.12010000.144 or lower.

Cause

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