Service: Performance Issue on Charges Tab After RPC5 Patch 22644544
Last updated on FEBRUARY 09, 2017
Applies to:Oracle Customer Support - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On 12.1.3 -
During Service Request creation, when trying to access the Charges tab, the application hangs and the tab does not open.
This starts after applying Patch 22644544:12.1.0 - Oracle E-Business Suite Release 12.1.3+ Recommended Patch Collection 5 [RPC5].
Charges tab should open successfully.
Apply Patch 22644544:12.1.0 - Oracle E-Business Suite Release 12.1.3+ Recommended Patch Collection 5 [RPC5],
or any other patch having CSCHTAB.pld version 120.51.12010000.144 or lower.
(N) Service Requests > Create or Find Service Request
- Navigate to the Charges tab
Applied RPC5 Patch 22644544:12.1.0, or another patch containing CSCHTAB.pld version 120.51.12010000.144 or lower.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms