Cannot Access Descriptive Flexfields On Customer Relationship For Inactive Records (Doc ID 2177768.1)

Last updated on AUGUST 31, 2016

Applies to:

Oracle Receivables - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

User is unable to access customer Relationship Descriptive Flexfield in customer form.

Navigation:
1. Goto Receivables Manager Responsibility
2. Customers >> Customer
3. Query a customer who has couple of Account Relationships
4. Goto Account >> Details >> Relationships
5. Click on Update Icon for one customer
5. Change the status to 'Inactive' and apply
6. Select the Inactive relationships
7. Update Icon is disabled.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms