Credit is not Created for Closed RMA Order Lines (Doc ID 2177785.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Transaction Control

ACTUAL BEHAVIOR
---------------
No Credits created for closed RMA Order Lines.
While checking Workflow Status, we found that the Invoice Interface activity result is 'Not Eligible'.

EXPECTED BEHAVIOR
-----------------------
Expect invoice line created for the return line

Cause

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