DATAFIX : Order Line Stuck FULFILLED or CANCELLED and Cannot Interface AR Using Generic With Header Level Invoice Interface (Doc ID 2178407.1)

Last updated on SEPTEMBER 13, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem Statement
Sales order using below transaction type.
Order Type : Order Flow - Generic with Header Level Invoice Interface
Line Type  : Line Flow - Generic with Header Level Invoice Interface

Sales order lines are stuck as FULFILLED or CANCELLED and cannot interface to AR

Cancelled order line workflow have below Exception error.

Error
WORKFLOW LINE STATUS ERRORS
ORA-20001: OE_Shipping_WF.Shipping_Activity(OEOL, XXX, YYY, RUN, 20120420521351,6,10,44,46,Shp-E-4E-34) Wf_Engine_Util.Function_Call(OE_SHIPPING_WF.START_SHIPPING, OEOL, XXX, YYY, RUN)

Steps to Reproduce
Cannot reproduce issue

Changes

 

Cause

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