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DATAFIX : Order Line Stuck FULFILLED or CANCELLED and Cannot Interface AR Using Generic With Header Level Invoice Interface (Doc ID 2178407.1)

Last updated on MARCH 04, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem Statement
Sales order using below transaction type.
Order Type : Order Flow - Generic with Header Level Invoice Interface (R_HEADER_LEVEL_INVOICE_FLOW)
Line Type  : Line Flow - Generic with Header Level Invoice Interface (R_LINE_HEADER_LVL_INVOICE_FLOW)

Sales order lines are stuck as FULFILLED or CANCELLED and cannot interface to AR

Cancelled order line workflow have below Exception error.

Error
WORKFLOW LINE STATUS ERRORS
ORA-20001: OE_Shipping_WF.Shipping_Activity(OEOL, XXX, YYY, RUN, 20120420521351,6,10,44,46,Shp-E-4E-34) Wf_Engine_Util.Function_Call(OE_SHIPPING_WF.START_SHIPPING, OEOL, XXX, YYY, RUN)

Steps to Reproduce
Cannot reproduce issue

Cause

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In this Document
Symptoms
Cause
Solution
References


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