Not Able To Change Owner For Instance (Doc ID 2178434.1)

Last updated on NOVEMBER 19, 2024

Applies to:

Symptoms

A 'Change Owner' action for an instance in Install Base results in a success message (i.e. 'Item Instance is updated successfully'), but the owner information remains unchanged.

The expected behavior is that the instance should reflect the new owner after the 'Change Owner' action.

Steps to reproduce

The issue can be reproduced at will with the following steps:

1. Navigation: Oracle Installed Base Agent User >> Item Instance >> Item Instances

2. Click on the 'Update Instance' icon (pencil)

3. Click on the 'Change Owner' button and enter the desired information for the new owner on the new page

4. Click on the 'Apply' button

5. Check the Contract page and click on the 'Yes' button

6. Observe that the application returns to the Change Owner Page and the new information is present and the message 'Item Instance is updated successfully' is displayed

7. Re-query the Instance and navigate to the Change Owner page and see that the Customer information has reverted to the original information

Cause

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