Service: Is it Possible to Determine the Customer Name in Sales Orders for each line when Submitting Service Charges?
(Doc ID 2178775.1)
Last updated on JUNE 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
A re-seller of services.
When making a sale, 3 Charge Lines are generated:
Line 1 = Item A has $100 charged to the Customer.
Bill To and Ship To for the Charge Line is equal to Customer.
Line 2 = Item A has -$10 (credited) to Business Partner 1.
Bill To and Ship To for the Charge Line is equal to Business Partner 1.
Line 3 = Item A has -$20 (credited) to Business Partner 2.
Bill To and Ship To for the Charge Line is equal to Business Partner 2.
When lines are submitted, 3 Orders are created:
Line 1 = Order 11
Line 2 = Order 22
Line 3 = Order 33
. Order 11 has the Customer's Name and Account on the Order.
. On Orders 22 & 33, Customer's Name and Account are on the Order, instead of the corresponding Business Partner.
When submitting an Order from Charges:
How can we get the proper Business Partner Name and Account on the Order?
Is it possible to dictate what Customer Information to put on the Order?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document