Service: Is it Possible to Determine the Customer Name in Sales Orders for each line when Submitting Service Charges? (Doc ID 2178775.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

A re-seller of services.
When making a sale, 3 Charge Lines are generated:

Line 1 = Item A has $100 charged to the Customer.
             Bill To and Ship To for the Charge Line is equal to Customer.
Line 2 = Item A has -$10 (credited) to Business Partner 1.
             Bill To and Ship To for the Charge Line is equal to Business Partner 1.
Line 3 = Item A has -$20 (credited) to Business Partner 2.
             Bill To and Ship To for the Charge Line is equal to Business Partner 2.

When lines are submitted, 3 Orders are created:

Line 1 = Order 11
Line 2 = Order 22
Line 3 = Order 33

. Order 11 has the Customer's Name and Account on the Order.
. On Orders 22 & 33, Customer's Name and Account are on the Order, instead of the corresponding Business Partner.

* Question:

   When submitting an Order from Charges:
   How can we get the proper Business Partner Name and Account on the Order?
   Is it possible to dictate what Customer Information to put on the Order?
 

Solution

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