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System Showing Closed Credit Memos When Attempting to Settle a Claim Via "Previous Open Credit" (Doc ID 2179112.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Oracle Trade Management > Claims,

When settling a claim via "Previous Open Credit" the system is returning all credit memos; even those which are closed with $0.00. The expectation is that the system should be showing only the open credit memos. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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