System Showing Closed Credit Memos When Attempting to Settle a Claim Via "Previous Open Credit" (Doc ID 2179112.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Oracle Trade Management > Claims,

When settling a claim via "Previous Open Credit" the system is returning all credit memos; even those which are closed with $0.00. The expectation is that the system should be showing only the open credit memos. 

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms