My Oracle Support Banner

Interface Trip Stop Errors With This Sales Order Line Is Referenced By Return Line(s) Having A Higher Quantity (Doc ID 2179325.1)

Last updated on MARCH 14, 2018

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Interface Trip Stop

When attempting to run Interface Trip Stop(ITS), the following error occurs:


ERROR
-----------------------

Split Line: Process order returns execution error : ORA-0000: normal, successful completion
LEAVING OE_MSG_PUB.ADD
error in Ship_Confirm_PTO User-Defined Exception
error in handle_nonbulk_mode User-Defined Exception
ENTER Save_API_Messages
Message :This sales order line is referenced by Return Line(s) having a higher quantity. Please reduce the quantity on the Return line or clear the sales order reference from the Return line before proceeding with the cancellation.
L_MSG_DATA=User-Defined Exception in Package OE_Split_Util Procedure Cascade_Non_Proportional_Split
Order Number :1363663 Line Number :1.1..1.1
Message :User-Defined Exception in Package OE_Split_Util Procedure Cascade_Non_Proportional_Split
EXIT Save_API_Messages
ship_confirm_new UNEXPECTED ERROR : User-Defined Exception
LEAVING OE_MSG_PUB.COUNT_AND_GET 2
rollback to om_ship_confirm :
  After OE_Shipping_Integration_PUB.Ship_Confirm_New TIME: ==> 08/26/2016 11:22:41 AM
  l_return_status ==> U   


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User Responsibility
2. Shipping
3. Interfaces

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.