MFS Laptop Displays Tasks That Are Not Assigned To The Resource (Doc ID 2179563.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3  Mobile field Service Laptop


Some users are seeing tasks in the MFS laptop when they don't expect to see them

The expectation is that users will only see tasks that are assigned to them.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User A creates SR- create Task - Assign task to another engineer B.
2. User A logins into MFS laptop - The new task is display on his/her task list


Cause

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