Note Created on Transaction in Transaction Tab Does Not Appear in Notes Tab when View = Account

(Doc ID 2179796.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When you add a Note to a Current Invoice in the Transaction Tab, the account listed in the View is not related to the note. Therefore, the note will not display in the Notes tab when the view = Account.
  If you add a Note to a Delinquent Invoice in the Transaction Tab, the account listed in the View IS Related to the Note. Therefore, the note Displays in the Notes Tab when the view = Account.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms