UPK: 12.1.0.2 Knowledge Center Upgrade Fails with Error Number: 0x80040706 (Doc ID 2180281.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

User Productivity Kit - Version 12.1.0.1 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When upgrading Knowledge Center 12.1.0.1 to 12.1.0.2,  the upgrade fails with error message:


ERROR
-----------------------
Unhandled Exception

Error Number: 0x80040706
Description: Object reference not set
Set up will now terminate


The issue can be reproduced at will with the following steps:
1. Run setup.exe as Administrator
2. Follow installation wizard
3. Towards the end of the installation, error message occurs.

 

Cause

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