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Slow Performance When Copying Order To Create Return In OEXOETEL (Doc ID 2180430.1)

Last updated on APRIL 04, 2022

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Entry

When copying an existing sales order to create an RMA order, the process is slow.
This is a recent development. The time used to be less than 3-5 seconds. Now, it
is taking between 30 seconds to a minute. When copying, the checkbox by
Descriptive Flexfields for the order header and order line are removed. The pricing
options remain the same. The new Line Type is 'Return with Credit and Receipt'

Expect for this to take 1-5 seconds

The issue can be reproduced at will with the following steps:
1. Log in to Order Management responsibility
2. Go to Sales Orders and query the intended order
3. Go to Actions > Copy
4. Make necessary changes to the copy
5. Submit
6. To create takes longer than previously


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