Change Owner Is Not Working For Configured Items (Doc ID 2180452.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When change owner is done in a configured instance, the owner party name and owner party account number did not change as expected.
The Bill To and Ship To party number and site number did get updated as expected.

EXPECTED BEHAVIOR
-----------------------
Expect all changes done in the the change owner page to be completed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Update Instance > Change Owner button
2. Update Owner Name , Owner Party Account Number, Bill To and Ship To Party Number and Site Number
3. Submit changes > Re-query the Instance > Only the Bill To and Ship To Party Number and Site Number were updated as expected, the Owner Party Name and Owner Party Account Number did not change.

In the log file the following error is displayed:

ZX.PLSQL.ZX_VERTEX_TAX_SERVICE_PKG.CALCULATE_TAX_API ORA-06502: PL/SQL: numeric or value error: character string buffer too small
ZX.PLSQL.ZX_API_PUB.ADD_MSG.BEGIN ZX_API_PUB: ADD_MSG()+
ZX.PLSQL.ZX_API_PUB.ADD_MSG.END ZX_API_PUB: ADD_MSG()-
ZX.PLSQL.ZX_TPI_SERVICES_PKG.CALL_PARTNER_SERVICE.ERROR Trx_Id: 110080023245505244808577221174853266487, Error Type: ERROR, Error Message: Not compaitable to VERTEX Release




Changes

 

Cause

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