Error "Hold applied against order based on Customer.A hold prevents booking of this order " While Submittting Charges (Doc ID 2180664.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema


Users are Receiving error message while Submitting charges. Order management error, Order is on credit hold. When verified the Customer Credit hold check box is not checked.

ERROR
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Error messages from Order Management
Hold applied against order based on Customer
A hold prevents booking of this order



STEPS
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The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Enter Charge lines
3. Submit the Charges


Cause

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