Error "Hold applied against order based on Customer.A hold prevents booking of this order " While Submittting Charges
(Doc ID 2180664.1)
Last updated on JULY 20, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Charges UI, APIs, and schema
Users are Receiving error message while Submitting charges. Order management error, Order is on credit hold. When verified the Customer Credit hold check box is not checked.
ERROR
-----------------------
Error messages from Order Management
Hold applied against order based on Customer
A hold prevents booking of this order
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Enter Charge lines
3. Submit the Charges
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |