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Deduction Claim With Chargeback Error When Request Approval (Doc ID 2181265.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.2.5 version, Trade Management

Deduction claim with chargeback error when request approval

Deduction claim errors when request for approval and error notification can be seen as below.

An error has occured during Approval of Claim "DED961342".

Error Log: 1: SYSPARAM: Post to GL is T
2: Source Table : OZF_CLAIMS_ALL
3: ORA-01422: exact fetch returns more than requested number of rows in Package ARP_CHARGEBACK_COVER Procedure create_chargeback
4: An unexpected error occurred when creating Chargeback in AR through AR Chargeback Cover API.

The issue can be reproduced at will with the following steps:
1. Settle claim with chargeback


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