Deduction Claim With Chargeback Error When Request Approval
(Doc ID 2181265.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Receivables - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
On : 12.2.5 version, Trade Management
Deduction claim with chargeback error when request approval
Deduction claim errors when request for approval and error notification can be seen as below.
ERROR ----------------------- An error has occured during Approval of Claim "DED961342".
Error Log: 1: SYSPARAM: Post to GL is T 2: Source Table : OZF_CLAIMS_ALL 3: ORA-01422: exact fetch returns more than requested number of rows in Package ARP_CHARGEBACK_COVER Procedure create_chargeback 4: An unexpected error occurred when creating Chargeback in AR through AR Chargeback Cover API.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Settle claim with chargeback
Cause
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.
