Deduction Claim With Chargeback Error When Request Approval (Doc ID 2181265.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Trade Management

Deduction claim with chargeback error when request approval

Deduction claim errors when request for approval and error notification can be seen as below.


ERROR
-----------------------
An error has occured during Approval of Claim "DED961342".

Error Log: 1: SYSPARAM: Post to GL is T
2: Source Table : OZF_CLAIMS_ALL
3: ORA-01422: exact fetch returns more than requested number of rows in Package ARP_CHARGEBACK_COVER Procedure create_chargeback
4: An unexpected error occurred when creating Chargeback in AR through AR Chargeback Cover API.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Settle claim with chargeback


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms