Deduction Claim With Chargeback Error When Request Approval (Doc ID 2181265.1)

Last updated on JULY 13, 2020

Applies to:

Symptoms

On : 12.2.5 version, Trade Management

Deduction claim with chargeback error when request approval

Deduction claim errors when request for approval and error notification can be seen as below.


ERROR
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An error has occured during Approval of Claim "DED1234".

Error Log: 1: SYSPARAM: Post to GL is T
2: Source Table : OZF_CLAIMS_ALL
3: ORA-01422: exact fetch returns more than requested number of rows in Package ARP_CHARGEBACK_COVER Procedure create_chargeback
4: An unexpected error occurred when creating Chargeback in AR through AR Chargeback Cover API.


STEPS
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The issue can be reproduced at will with the following steps:
1. Settle claim with chargeback

Changes

Cause

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