Deduction Claim With Chargeback Error When Request Approval
Last updated on MARCH 08, 2017
Applies to:Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.2.5 version, Trade Management
Deduction claim with chargeback error when request approval
Deduction claim errors when request for approval and error notification can be seen as below.
An error has occured during Approval of Claim "DED961342".
Error Log: 1: SYSPARAM: Post to GL is T
2: Source Table : OZF_CLAIMS_ALL
3: ORA-01422: exact fetch returns more than requested number of rows in Package ARP_CHARGEBACK_COVER Procedure create_chargeback
4: An unexpected error occurred when creating Chargeback in AR through AR Chargeback Cover API.
The issue can be reproduced at will with the following steps:
1. Settle claim with chargeback
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