Billing Schedule not Created Correctly for Merged Service Lines (Doc ID 2181729.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When attempting to create a Service Contract from Order Management the billing schedule is not being created as expected.

EXPECTED BEHAVIOR
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Expect the billing schedule to be created as defined in the Billing Profile used on the Sales Order.

STEPS
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The issue can be reproduced at will with the following steps:
1. Define a Billing Profile to bill contracts Quarterly.
2. Enter a Sales Order that has 4 lines:
  a. Two lines for product to be covered.
  b. Two lines for a Service, each referencing one of the lines in 2a.
3. Use the Folder tools in the Service tab of the Order Lines to show these fields:
  a. Service Billing Option, populate with Full Billing from Service Contracts
  b. Service Billing Profile, populate with the Billing Profile created in step 1.
4. Book the order and process until a Service Contract is created.
5. Check the Billing Schedule. Rather than Quarterly, the schedule is created with one Stream using the line duration.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use this functionality to bill contracts created from Order Management in Service Contracts.

Cause

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