Billing Schedule not Created Correctly for Merged Service Lines

(Doc ID 2181729.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.


When attempting to create a Service Contract from Order Management the billing schedule is not being created as expected.

Expect the billing schedule to be created as defined in the Billing Profile used on the Sales Order.

The issue can be reproduced at will with the following steps:
1. Define a Billing Profile to bill contracts Quarterly.
2. Enter a Sales Order that has 4 lines:
  a. Two lines for product to be covered.
  b. Two lines for a Service, each referencing one of the lines in 2a.
3. Use the Folder tools in the Service tab of the Order Lines to show these fields:
  a. Service Billing Option, populate with Full Billing from Service Contracts
  b. Service Billing Profile, populate with the Billing Profile created in step 1.
4. Book the order and process until a Service Contract is created.
5. Check the Billing Schedule. Rather than Quarterly, the schedule is created with one Stream using the line duration.

The issue has the following business impact:
Due to this issue, users cannot use this functionality to bill contracts created from Order Management in Service Contracts.


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