When-validate-record Event Is Not Firing When Attempting To Personalize Add Customer Form

(Doc ID 2181884.1)

Last updated on MARCH 12, 2018

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.


When attempting to personalize the Add Customer form within the Quick Sales Oder form, the when-validate-record event it is not firing. The personalization that has been linked to the event is not executing.

Expect the when-validate-record event to get fired. There is nothing occurring, and that is the issue. If add a personalization to the Add Customers form (OEXOEINL), with the trigger event of WHEN-VALIDATE-RECORD and the trigger object of INLINE_ADDRESS, should be able to execute a personalization here. This is one of the 5 standard events that Oracle makes available in all of their forms for just this purpose.


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