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When-validate-record Event Is Not Firing When Attempting To Personalize Add Customer Form (Doc ID 2181884.1)

Last updated on MARCH 12, 2018

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When attempting to personalize the Add Customer form within the Quick Sales Oder form, the when-validate-record event it is not firing. The personalization that has been linked to the event is not executing.

EXPECTED BEHAVIOR
Expect the when-validate-record event to get fired. There is nothing occurring, and that is the issue. If add a personalization to the Add Customers form (OEXOEINL), with the trigger event of WHEN-VALIDATE-RECORD and the trigger object of INLINE_ADDRESS, should be able to execute a personalization here. This is one of the 5 standard events that Oracle makes available in all of their forms for just this purpose.

Cause

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