Delta 35 - Termination Quote Remains In Approved Status After Errors In Mass Rebook Are Resolved

(Doc ID 2182052.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Agreement Modules

ACTUAL BEHAVIOR
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When Mass Re book during a Partial Termination hits an error in QA or in Pricing, the Termination Quote will get stuck in an Accepted status even after the errors are resolved.


EXPECTED BEHAVIOR
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Expect that once the errors are resolved that the Quote would move to a Complete status.

STEPS
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The issue can be reproduced at will with the following steps:

1. Book a contract with multiple Assets.
2. Create a Partial Termination Quote for one of the Assets.
3. Make sure that QA or Pricing will fail when the termination is processed.
  For testing a custom QA check was used that can be easily manipulated to force an error.
4. Once the error is hit, resolve the error and recycle the termination transaction.
5. Now that the error is resolved the Termination Transaction will process and the Asset is terminated in the Contract.
  But the Quote and Quote line remain in an Accepted status.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue:
  a. Invoices / Credit Memos may not be generated from an Accepted Quote.
  b. Future terminations will not be allowed with an Accepted Quote.
  c. Users are provided incorrect information as the Quote should not be in an Accepted status.

Cause

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