MFS Laptop Does Not Open Service Requests For A Particular Customer

(Doc ID 2182237.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2  MFS Laptop

ACTUAL BEHAVIOR
---------------
A users MFS laptop application does not open service requests for one customer.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to MFS laptop
2. Select an SR for the customer
3. The page says 'Loading' and does not display the SR.

Cause

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