Debrief Error From MFS After A Resource Is Moved To A New Org: Subinventory code is either not entered or not valid for the given organization (Doc ID 2182267.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 Debrief Laptop

After moving a resource to a new organization an error occurs when attempting to submit a debrief from MFS laptop.

ERROR
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The transaction failed because there was an error. Invalid subinventory.
Subinventory code is either not entered or not valid for the given organization.



STEPS
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The issue can be reproduced at will with the following steps:
1. Few resources was recently moved from one org to another .
2. When part requirements are entered, the org shows the new org as the destination.
3. However, when technician debriefs a return part to his defective inventory in MFS/laptop , the debrief line errors out because the defective subinventory location cannot be found.

The  'Resource Address and Subinventory' setup was checked and found to be correct.

Cause

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