The Dispatch Center Plan Board Does Not Show Engineers Without Shifts (Doc ID 2182754.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Field Service - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.5, Dispatch Center


On the Dispatch Center form > Plan Board tab, Engineers that do not have a shift do not appear in the list of resources.
This is happening regardless of the Value of Profile Option "CSF: Display Nonworking Engineers" .
When the profile is set to 'Yes'  the resources still do not display.

The expectation is that, when the profile is set to 'Yes'  engineers that do not have a shift should be displayed.
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to the Dispatch Center
2. See that Engineers that do not have a shift are not displayed.

Cause

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