Error "Unable To Authenticate Session" When Clicking on Customer link to Bring Customer HTML Page (Doc ID 2182910.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Receivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, when opening a self service page from a form session:

Got error:

ERROR
-----------------------
"Unable to authenticate session"


STEPS
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From any form based form, Switch to Receivables responsibility, Click on Customer link to Self Service page transition

Cause

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